If you cannot sign in

If your code isn’t working

Try these in order:

1. 1

   Check your spam or junk folder

   Sign-in emails can sometimes be filtered by your email provider, especially with work email.

2. 2

   Request a new code

   You can request another code whenever you need one. Only the newest code works, so use the latest email you receive.

3. 3

   Check your email address

   The code is sent to the email address you searched with. Make sure you’re signing in with that same address.

4. 4

   Type the code manually

   If you copied the code from your email, try typing it instead. Copying can sometimes include an extra space.

If the email never arrives

Check your spam or junk folder first.

If it’s not there, your company’s email system may be blocking or filtering the message. Ask your IT team to allow emails from Telecom.live™.

Once the email is allowed, request a new code.

If you’ve lost access to your email

Your email address is how you access your account, so you need access to that inbox to sign in.

If you’ve lost access because someone left your company, your email address changed, or your company changed domains, see your email address.