Our refund guarantee
If you pay a fee and no pricing is returned within 48 hours, the fee is automatically refunded.
When do I get a refund?
If no pricing is returned within 48 hours of your search, any fee you paid is refunded automatically.
You don’t need to request the refund or take any action.
What does the guarantee cover?
The guarantee applies when you pay a fee and no pricing is returned for your search within 48 hours.
If pricing is returned, the guarantee doesn’t apply, even if you later decide not to order.
How will I receive the refund?
The refund is sent back to the original payment method.
See how refunds are issued for information about when it appears on your statement.
What if I don’t want to order?
That’s completely fine. A search doesn’t require you to place an order.
Your results remain available in your account for 30 days, giving you time to review them or share them with someone else at your business.
What if my refund hasn’t arrived?
See how refunds are issued for information about refund timing and what to do if it hasn’t appeared.
Last reviewed September 14, 2026
