Closing your account

How do I close my account?

Open your account page and select Close account.

You’ll see what will be removed before you confirm.

What happens when I close my account?

Your account closes immediately. The following information is removed:

• Your account and contact details
• Your saved addresses and quote results
• Your search history

What information is kept?

If you placed an order, some records connected to that order may be retained for legal, accounting, or other required purposes.

What if I have active service?

Closing your Telecom.live™ account doesn’t cancel service you ordered.

Your provider manages your active service. If you want to cancel it, contact your provider according to the terms of your agreement. See canceling your service.

Can I request a copy of my information?

Yes. You can request a copy of the information associated with your account.

Contact us from the email address on your account.

For full details, see our Privacy Policy.