A global market leader in business communications powering more than 2 billion business connections in over 100 countries, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers through Hosted Voice and Unified Communications solutions. With over 2,500 channel partners and regional headquarters around the globe, Mitel embraces core values of customer, innovation, and accountability.

Mitel operates both on their own MiCloud hosted voice platform and the Legacy ShoreTel platform, manufacturing their own phones and equipment and offering a hospitality product that can be co-branded. Mitel carries a strong brand name and is a recognized leader in Unified Communications. Their services are priced competitively, however equipment is not as much, and Mitel cannot program Polycom phones for customers who bring-their-own-device. Mitel requires 5 minimum seats to quote a new MiCloud Connect opportunity and 10 minimum seats to quote a new MiCloud Business opportunity.

Data Connectivity Products:
Fiber • MPLS/VPLS

Voice Connectivity Products:
SIP Trunks • International SIP Trunks

Cloud Products:
Hosted VoIP • BYOB VoIP • International VoIP • International DIDs • Collaboration (UCaaS) • Video Conferencing • Contact Center (CCaaS) • CRM Integration • Reporting & Analytics • Hosted Email • Office 365 • Software as a Service (SaaS) • Cloud Connect • AWS • Managed Cloud • Managed AWS • Private Cloud • SMS Messaging • Fax-to-Email • Regulation Compliance • SOXX • PCI • HIPAA • Video Conferencing (standalone)

Managed Products:
Active Failover • SD-WAN • BYOB SD-WAN • VeloCloud • Virtual Data Centers • Security • Firewall • Monitoring & Reporting • IoT Management

Service Area:
Nationwide (all 50 states) • Puerto Rico • International • Canada • Mexico • Brazil • Europe • Asia Pacific • Australia

Web:
https://mitel.com

Mitel
Customer Service

General

800-574-1611

Technical

800-722-1301

Billing

800-722-1301

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